Bulk update skills on tickets

1 Commentaires

  • Commentaire officiel
    Barry Neary
    Zendesk Product Manager

    Hi Lisa, we have an EAP open at the moment that allows skills filtering to be applied to multiple Views. We are also working on the ability to bulk apply a skill to several agents at once. The ability to change skills on several tickets using a trigger or macro is on our roadmap and I will revert once we have a clear timeline on when this will be released.

    Barry

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