We're an early-stage startup that values user feedback to help guide our roadmap and help engineers to prioritize which bugs to work on. I'd love to hear how other companies/teams have found an effective way to track ticket trends that are actionable. Perhaps it's a combination of user-specified issue types (and sub-types), resolution codes, and/or tags (although I find that tags are too difficult to trend because of how many there are)?
What I'm looking for is an easy report to highlight the top ticket drivers in a quantitative way (e.g. 30% of tickets created last week were from customers reporting an error when trying to sign in) without having to spend time each week/month/quarter manually analyzing tickets in Excel.
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