Can some please assist me with creating the following.
I have added a tag to every macro for example "macro_1_applied".
I would like to create a report in Explore to show the following. How many times an agent has added this tag to tickets by applying a macro. The macro applies the tag.
The report I created shows how my times the tag was used by macro and who used it. The only thing is If I apply the macro it adds the tag. When the ticket is assigned to someone else it carries over the tag and now show they applied it too.
How would I fix this?
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