Hi I have Zendesk Support and it is integrated via API with an answering service we're using to field phone calls related to our product. Right now, each phone call with the answering service creates a Zendesk ticket and that triggers an email to the customer that called in alerting them that a ticket was created. My answering service says this is a setting I need to update inside of Zendesk but I'm not finding anywhere to modify or stop that.
We'd like to be able to receive these tickets but not have the customer notified as the vast majority of them will just be to alert of a successful purchase with no customer follow-up necessary. Is this possible?
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