Add first name shortcut in chat
Currently, there is only a shortcut to add the visitor's full name in chat. Please add a shortcut that only pulls the first name of the visitor in chat.
This will help us when we are creating introduction macros when a new visitor joins chat. The current workaround is to insert the full name and then delete the last name manually each time.
The first name feature does exist in the Support module, but not Chat.
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Agree 100%. We need such option.
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Bump! Have been looking for this for a while myself. It looks like the visitor_firstname was resolved for Support around 3 years ago, but still not for Chat. The fix must be fairly systemic if they haven't been able to support the functionality yet, as it seems to be highly sought after. I would be up for developing it on my own for my own organization if y'all have a recipe ;)
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Bump! This is very important for proactive chats - having a full name in a proactive chat message is just scaring people out. Please?
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