Add first name shortcut in chat

3 Commentaires

  • Karola ZEN.COM Team

    Agree 100%. We need such option.

    0
  • Roy

    Bump!  Have been looking for this for a while myself.  It looks like the visitor_firstname was resolved for Support around 3 years ago, but still not for Chat.  The fix must be fairly systemic if they haven't been able to support the functionality yet, as it seems to be highly sought after.  I would be up for developing it on my own for my own organization if y'all have a recipe ;)

    0
  • Yuna Portnoy

    Bump! This is very important for proactive chats - having a full name in a proactive chat message  is just scaring people out. Please?

    0

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