Zendesk chat add count down reminder on agent side

1 Commentaires

  • Mellisa

    CHAT countdown page reminder

    Background: Customer service did not reply to customer message in time within 2 minutes

    Expected optimization:

    1. After the customer sends the message, the system automatically marks the countdown timer for 2min to remind the customer service to reply in time

    2. The customer service promises the customer to reply in 2min in the query information, and can mark the countdown to 2min actively to remind the customer service to reply in time

    (The 2-minute duration is better to be customizable)

    0

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