What is the Guide Knowledge Base reporting EAP?

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6 Commentaires

  • Alain Amador

    Does (or will) this provide analytics on the Community feature?

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  • Monika Kovacic
    Zendesk Product Manager

    Hi Alain Amador

    No this report focuses on page views of articles. Feel free to share what kinds of Community analytics can support your business and how - we're very curious in understanding this better!

    Thanks!

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  • toeder

    Will this be available before Insights is retired and Explore is released?

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  • Kelsey Davis

    I'm using this on the EAP and have multibrand - would be great to have a breakdown of Brand rather than lumping them all in to one stat so I can run a comparison across help centres. This would be in line with the Support dashboard and I would like to compare apples with apples. Thanks

    1
  • Monika Kovacic
    Zendesk Product Manager

    Hi Kelsey

    Thanks for reaching out and that makes perfect sense. Have you had a chance to play around with custom queries and could perhaps share what will work better for you than viewing data per brand using the Brands data filter? 

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  • Stephen Belleau

    Monika Kovacic I am not in the EAP, but we have a need to see article views not just by Brands, but by Category. We have an internal knowledge base shared by several teams, where each team is responsible for a Category and would like to see article views for their own Category. 

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