Zendesk Chat - No audible notification for new chat & Can't send files
RéponduThis has been a recurring issue that the only known fix is to clear the entire browser cache and cookies.
It has become tiresome to do this and log back into all of my websites.
The problem that happens is that on occasion, about once per week, I no longer receive incoming chat notifications from Zendesk Chat as well as other audible queues while in a chat such as an end user responding.
The other problem is that I am not able to upload files to Zendesk Chat.
These problems ALWAYS happen at the same time and the only solution seems to be to clear the cache and cookies for the browser. I've already checked the obvious and the site is not muted.
Any assistance would be much appreciated.
Thanks,
Andrew
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Hi Andrew,
Sorry to hear that you have been experiencing this issue. It is a first time that we have heard this is a problem so we may need more information to troubleshoot further.
Can you please send your browser information to support@zendesk.com and also include a HAR file for when the issue occurs and you get no sound or notifications?
One thing to try is test using incognito or a different browser to see if its a plugin or an issue specific to the browser you are using.
Once you email the advocacy team, they will troubleshoot further with you and coordinate with the developers to see what the problem is.
Thanks,
Ramin
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Thank you when I see the issue again I will follow your guidance here.
What is an HAR file and how do I get that?
- Andrew
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Hi Andrew,
HAR file is a file format that records some diagnostic information while performing something in the browser and can help the developers with pinpointing a problem.
Here is a help center article that explains it in more detail and how to generate one: https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting
-Ramin
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