Creating a notification to identify tickets that are stuck at the back of the queue due to no SLA being applied

6 Commentaires

  • Hillary Latham
    Community Moderator

    Thanks Chandra!  We have the issue with SLAs not triggering and now I know why!

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  • Chandra Robrock
    Community Moderator

    Hillary Latham Of course! I'm thrilled to hear that you found this post to be helpful. :)

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  • Rudolph

    Woah, crazy timing on this! I actually implemented steps 1 & 2 last week before this article was written. I was having some trouble figuring out the solution provided in step 3, so I appreciate the detailed guide!

    Thanks, Chandra!

    -Rudolph

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  • Chandra Robrock
    Community Moderator

    Rudolph What timing! I'm so happy to hear that this helped you get this implementation across the finish line. 

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  • Monica

    Thanks for this article!  Excited to try it out.  Tickets without an SLA are a big hurdle to organizing views how I'd ideally like to organize them.

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  • Chandra Robrock
    Community Moderator

    Monica Agree completely! I love sorting views based on the Next SLA Breach column. Excited to hear how your team likes this solution once implemented.

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