Chat - Deflect tickets - allow us to use our API for suggested kbase articles
We use Chat and Zendesk Support, but we don't use Guide - all our articles live in an external site.
We really need our Chat to be able to suggest articles so that our customers can self-service 24x7. We've trialled Answerbot and "Help Center - Deflect tickets" which work great be we can't possibly move or copy all our articles across to Guide.
So we'd really like to be able to override the hardcoded API URL like this:
zESettings.webWidget.helpCenter.searchApiUrl = "...."
(instead of /api/v2/help_center/articles/embeddable_search.json which is hardcoded in your JS).
We'd be more than happy to conform to your API's JSON format.
I realise that this requires a simple code change at your end, but without it we're going to have to switch to a competitor...
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Hi Ian,
I know it's not perfect, or wanted even.. But still might be a solution.
Have you tried copying the widget code and serving it yourself?
That way you have full control over the code, and you could simply copy/paste the hardcoded URL.
It also sound that you might benefit from the EAP - Federated Search API -
Hi Kay,
The Federated Search API is interesting but looks like we'd have to register every page of our site with our HC, and keep them in sync - which isn't much better than copying all the articles using the existing API. Also Federated Search API is only available on Enterprise.
Copying the widget code would be horrible. I'd rather move to an alternate Chat solution.
But thanks for responding,
Ian
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