Ability to Remove Priority Settings

1 Commentaires

  • Dan Cooper
    Community Moderator

    I know this doesn't address your request, but I've set up a trigger that always sets a null priority to Normal.  This way every ticket always has a priority.  It might help keep things a bit cleaner in reports if you choose a priority level that is just your default state.  This also makes it so that you can enable SLAs on ANY ticket in the future without having to configure additional priority settings.  It's already ready to go. 


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