Article View Permissions

3 Commentaires

  • Monika Kovacic
    Zendesk Product Manager

    Hi Ryan Oakman

    Thanks for sharing the need for view permissions filtering and incl. your use case. For now we're curious to know how far you can get by applying the user role data filter and limiting it to selecting the user role called End-user (signed in)? This should give you the articles that have external views only. 

    Thanks!

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  • Ryan Oakman

    Hi Monika, 

    Thank you for this suggestion. I am trying this now and it seems to work! I was unsure that this would work as we don't require sign-in for end-users. 

    Can you confirm that this will filter for articles that have view permissions set to Everyone?

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  • Monika Kovacic
    Zendesk Product Manager

    Hi Ryan Oakman - when you apply the End user (signed in) filter then you see all article that have views by end user in the given time period. This means that more articles could have view permission set to Everyone, but these are the ones that have views in the given period. 

    Hope this clarifies! 

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