Not sure if the answers to the following queries are already available as i couldn't find them. Please advise. Thanks.
I created a new dashboard with query in Zendesk Explore, and scheduled it to run daily.
In the query, I have indicated the display format for ticket age to be no decimal places. However, in the exported excel report, the result has many decimal places for the ticket age field.
May I check,
- How can I remove the decimal places in the report for a particular field?
- How can I set the column width or formatting of fields in the report?
- Can I sort column A in ascending order and then by column B in descending order in the report?
- The exported excel file is in a .zip file when I received it via email. Can it be sent as a excel file instead of a .zip file to ease operational needs?
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