Searches that yield 0 results should be based on logged in and logged out users
Currently, search results that yield 0 results includes users that have been logged out. For some clients, this could be 99% of users as they don't provide the ability for external users to log in. In this case, the search functionality is useless as it counts all logged out users when reporting on search results that yield no results or 0 results. This is incorrect as most of our users do find results. It means we have to rely on third-party software such as Google Analytics to cover this. It would be great to have more accurate data on this.
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Hi Nadee Wotzko
As search is not part of the current scope for Knowledge Base reporting in Explore, I'll interpret this a a feature request for Explore reporting.
Let me know if I understand you correctly - What you'll like to see in Explore is reporting on searches that yield 0 search results by user role. The user role would be similar to what you find in our current Knowledge Base EAP reporting, so seeing staff member (signed in), end-user (signed in) or anonymous (anyone not signed in). Will that help you?
Thanks!
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Hi Monika,
If that's the case, then yes, in Explore, if there is a possibility to see this information, that would be great!
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