Restrict macros by brand for Hybrid Agents
We have a management company where our agents support 4 brands for 230 organizations, so being able to have only the macros that apply to each brand be available to agents would prevent a lot of human errors and workarounds like a long list of folders for them to search for.
We find our agents simply avoid using the macros and type out responses when they have to go searching for the one they need, which kinda defeats the purpose of why we purchased the product.
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Hi Moving Support,
Our Advanced Macros can help you to solve this issue. Contact us for more details. -
You may want to look at Contextual Workspaces. This is an Enterprise feature that can, among other things, restrict macros by brand.
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