Zendesk Editor Formatting Issues

6 Commentaires

  • Jatin Khanna

    I totally second your view,  facing similar problems while creating user content.

  • Danila Slezko

    totally agree with this post. Article editor need to improve

  • Bruce Klassen

    It is odd that I have not heard from anyone from Zendesk about this issue. I would definitely like some context and history about this. I am not even sure if anyone from Zendesk is reading these comments. Odd that this is a customer service application that does not seem to have customer service.

  • Ryan Boyer

    I totally agree with this post. +1


    The shortcomings of authoring in Guide are a source of frustration for me, too. I agree it's ineffective for any content that requires anything more complex than very basic formatting. Let's hope for some eyes on this soon!

  • Danila Slezko

    I have the same issues.

    For example quite hard to create tables in a table with text content and images and set all padding and margin.

    After publishing, the content could look not the same as I expected, and need to do some strange thing in the article editor to get the necessary result. Knowledge in HTML helps, but it always borrows a lot of time.

    The biggest issue for me now it explains to other people how to "simply" create this type of content - step by step.

    I totally agree that the article editor should be improved.


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