Trouble using the new Knowledge Base dataset

8 Commentaires

  • Monika Kovacic
    Zendesk Product Manager

    Thanks for reporting the issue Ian Libhart - we're looking into it and will keep you updated. 

    1
  • Tyler Conlee

    We're in the same position, it appears. When going to create a new query, the Knowledge Base option is provided, but there are no associated datasets available to query against. 

    1
  • Monika Kovacic
    Zendesk Product Manager

    Hi Ian Libhart and Tyler Conlee

    Are you able to find the Knowledge Base dataset when you have a look today? We see that the dataset took longer time to fully load but should be there now. 

    0
  • Ian Libhart

    Yes, I am now able to see and use the new knowledge base dataset

    1
  • Monika Kovacic
    Zendesk Product Manager

    Good to hear! Thanks for confirming, Ian Libhart!

    0
  • Dan Cooper
    Community Moderator

    I am also not seeing the Knowledge Base dataset as well.  I can see it as an option when I try to create a query, but I am not given an option to actually select the dataset after selecting a dataset type. 

    0
  • Monika Kovacic
    Zendesk Product Manager

    Hi Dan Cooper 

    Could you please try to access the Knowledge Base dataset again and let us know if you still experience issues? Thanks!

    0
  • Dan Cooper
    Community Moderator

    Monika Kovacic

    It's working now!

    0

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