We are looking to use Zendesk in all continents and would like to know how others have addressed the differences in policy and requirements around the world. How has Zendesk been able to meet EU data privacy, data center requirements, and GDPR while being able to provide support and a knowledge base to a global audience?
We have offices and clients in the US, EU, AUS, LATAM, and basically the rest of the world. I was looking at the add-ons and the EU data centre add-on only specifies which data center to use. It doesn't solve the problem of the fact that we have multiple environments in our own platform (we are using SSO to access Zendesk with info passed from our product) where they do not exist across environments.
For example, an EU user going into Zendesk is going to get sent back to the US product, and that user doesn't exist there. It would be the same if we moved to an EU server where US users would not exist in the EU product.
However, does Multibrand help here? Would hosting one brand in the US and a second brand in the EU solve for this? Does it take into account that SSO might need to be different for access to the different brands? Could there be a single Help Center and Community that crosses these brands and allows users from both brands to access and interact with each other?
*I have this question posed in Support Q&A because it covers both products.
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