visitors do NOT show in visitor list
Hi, i use zendesk on my phone with the zendesk app, when a visitors joins my site i get a notification at the top of my phone, or 'homescreen when phone is locked' regarding a new site visitor..
However when I click on this notification it brings me to my zendesk app.. and it doesn't show the visitor in the visitor's list.. i have a 1 agent company, so i can't be on the wrong account.. ( i tried being the visitor myself and while i was still on my site i didn't appear in my app ) so it couldn't be that the visitor has left that quick.. they ONLY show up when they initiate a chat with me first!
I'd like to see the visitor's and be able to send them a message before they sent me one!
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Same issue for me
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Hey Craig,
Can you provide some additional information on when you experience this issue? Does this occur in the web app or on the mobile app? How often does this issue occur? Are you able to replicate this issue in a private browser window?
Let me know!
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