When typing a message in the 'Public reply' or 'Internal note' with or without images/attachments/links to articles sometimes all the text disappears.
If it was one line that is kind of OK but when it's a breakdown, explanation and images and this happens it's beyond frustrating.
On the odd occasion switching between the 'Public reply' or 'Internal note' and back again it appears or it does not help and close the ticket view and go back in... All gone.
It's happening randomly with the team in the office and remote locations.
Kindly confirm if this has been brought up before as I tried looking for a previous thread and when will this be addressed as this is a high priority as it is affecting the time taken to answer tickets.
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