Segment Suspended Ticket View Just like the other views
I dont understand why you do not allow the Suspended Ticket view to be edited like all the other views, according to what group you are apart of. I need each team to be able to go through their own suspended tickets so they can recover them on their own. Right now I have to do this for every single team, some 400 tickets a day I have to sort through. As an admin - this is far too involved. Please design a solution that allows me to be more hands off. I get why suspended tickets are set up the way they are but it is frankly terrible design. Please reconsider allowing the Suspended Ticket view to be adjusted like all the other views - that makes logical sense.
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Shredder (or Shredder Pro) may be worth checking into. They allow you to create processing rules that make suspended ticket management much easier. I've found it really useful for trigger like processing of suspended tickets and if you are mostly sorting by support address, it can make this a really easy process for some teams.
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I dont want to sort this Dan. I don't want to be involved at all with suspended tickets - I want to rid myself of this responsibility. I want the teams to be autonomous and manage their own suspended tickets. I want the suspended ticket view to act like all the other views - meaning you can lock down the view according to what group you are in. Simple idea, simple fix. It would improve my life x100, I spend too much time every day sorting through these tickets for these teams.
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