2 Commentaires

  • Caitlin Parlee

    Are we able to restrict reps from being able to listen to calls that are not theirs? We do not want our Reps to be able to listen to eachothers calls on a ticket.

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  • Brett Bowser
    Zendesk Community Team

    Hey Caitlin,

    Are you referring to the call recording that's added to the ticket or the call monitoring mentioned in this article? Monitoring calls with the Live calls dashboard (Talk Professional and Enterprise)

    The only way to restrict access to the call recording is by removing the agents access to tickets that are not their own which may not be what you want.

    Let me know if I'm misunderstanding your question!

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