Follow spam filter - not notifying?

2 Commentaires

  • Maggie Ungerboeck
    Community Moderator

    Hi Nicky,

    I have had this happen to me before. Our customer comments will also sometimes (rarely) get caught in the spam filter, and I'll only notice when I'm working on articles because I didn't get the "You've got spam" email.

    I had decided next time it happened, to leave the comment in the spam filter and to submit a ticket to Zendesk with the information so maybe they could see on their end if an email was or wasn't sent. Since we don't get much in our spam filter, I hadn't had the opportunity to submit anything yet!

    Thanks,

    Maggie

    1
  • Nicky Lilja

    Thank you Maggie for the idea, I will try to do something similar then. When it happens :) 

     

    0

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