IVR menu for calls after hours


1 Commentaires

  • Jalle van Goor den Oosterlingh
    Community Moderator

    Hello Theresa,

    That functionality is not native in Zendesk Talk.

    However you could achieve that functionality by routing the call number after hours to another number you've purchased in Zendesk using Call overflow.

    Then you can create the desired IVR on that phone number and route it exactly like you describe here.


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