Staff End User View Split

4 Commentaires

  • Monika Kovacic
    Zendesk Product Manager

    Hi Dan Cooper

    Would it be an option to register the employees who use Guide as an end user with the Guide Viewer user role? See here.

    If so, then their views will be counted as Staff member (signed in) and not End user (signed in) and be available through the default dashboard itself.

    Hope this works!  

    0
  • Dan Cooper
    Community Moderator

    Interesting, I was not aware that this was a breakout option.  I'm not seeing how I can set this role explicitly.  Is it considered a licensed agent role?  Is this something that is available when we get access to the new roles and permissions in Admin Center (still waiting on that). 


    0
  • Monika Kovacic
    Zendesk Product Manager

    Hi Dan Cooper

    Yes all our Staff roles (incl. Guide Viewer) require a seat. You should be seeing it once you have access to the new roles. 

    0
  • Dan Cooper
    Community Moderator

    This is a bit tricky with how support seats currently grant access to tickets where I'd be looking to not have access to support for these users. 

    Maybe another way to slice this is being able to split out the user base by user segment.  This could lead to double counting, but maybe being able to show counts of groups, organizations, or tags within the end user, signed in user split would give the flexibility here to allow me to define how this should be sliced further in a custom Explore dashboard.  In my case, I have an organization for our company, I could see if a subset of our "end users" are from our internal organization in this scenario.

    0

Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk