Article categories

2 Commentaires

  • Monika Kovacic
    Zendesk Product Manager

    Thanks for sharing this clear need Jessica Strozyk

    Out of curiosity - how would you prefer to see article view analytics on categories presented to you:

    1. Article views of all categories immediately from a dashboard
    2. First seeing the top 3 most viewed categories on a dashboard and then have the option to investigate views of other categories afterwards if needed
    3. Something different? 
  • Jessica Strozyk

    Hi Monika Kovacic,

    I usually don't use the prebuild dashboards but build my own ones. We have to apply so many different filters (often using custom fields) and often use custom metrics and attributes that it is just easier that way. So having an attribute "article category" would be all I need.


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