article views by organization

3 Commentaires

  • Monika Kovacic
    Zendesk Product Manager

    Hi Amy Gracer

    Thanks for sharing the need for views from organizations compared to which are submitting the most requests. Is organization very essential for your business or do you anticipate the further need to customise what user characteristics the article views data should be aggregated on being as important? If so could you share some examples of other user characteristics you find relevant?

  • Amy Gracer
    Community Moderator

    That's an interesting question, and I hope some others chime in. 

    # Views by Organization is the only one I can think of now

  • Bruce Michelsen

    We have end-user accounts for employees so filtering by organization would allow us to remove article views that we don't want to count. Sometimes we want to know about article views by organization.


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