We encountered several issues with the ZAW chat type-in field, where "/" seems to be a bit too sensitive and it will trigger a shortcut suggestion every time "/" is added to the type-in fields, eg. when you want to add a link with "/" in it. This is driving our agents mad.
Wouldn't it be possible to adjust this a bit, so that it only suggests chat shortcuts, if the "/" is at the start of a new string?
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