I am unable to create a query in the Explore that captures below:
1.) Percent of Cases Escalated to Jira (Trend)
2.) Percent Jira Escalated
Inside Insights there was a global metric "Percent Jira Escalated" that does this task for us in creating a report but unable to find the same metrics in explore nor any replacement.
Also tried creating custom metrics using "Result Path Calculation" without any success.
Can someone please help out in getting the results something like in the attached snapshot which is from Insights?
Vous devez vous connecter pour laisser un commentaire.