Hello, Zendesk Support Team.
I would like to inquire about the part where hyperlink is automatically applied in response to Zendesk ticket.
As a hyperlink is automatically applied when answering tickets, there was a request to answer by removing the hyperlink from the support customer security office.
For reference, I checked the post of the same case as the search result in the existing Zendesk global community, but when I look at the guide through the post and the subsequent response cases, it seems that the fundamental solution has not been solved.
- the post of the same case as the search result in the existing Zendesk global community: https://support.zendesk.com/hc/ko/community/posts/115007209007-Auto-hyperlink-on-tickets
I tested several times as disable rich text formatting completely, or remove the hyperlink in the reply, but the ticket web editor itself is sending it by applying a hyperlink.
Is there any solution the Zendesk product team can provide for this?
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