I'd love to be able to see the domain(s) associated with an Organization record in Zendesk when I'm linking a User record to an Organization. Currently, Zendesk only shows the Organization Name with no additional context.
See screenshot below for an example of where in the UI I'm referring to with some test data:
For context, we sync Organization-level data from Salesforce. In some cases, two different companies will have a very similar name, which can make it difficult for Agents to know which Organization the specific user they are speaking with should be linked to.
In theory, we'd love to be able to trust that we should be selecting the exact Account Name we see listed in Salesforce. However, we have cases where there are duplicate SFDC Accounts for different companies with the exact same name. Since Zendesk does not allow Organizations to have identical names, we need an additional data point for us to know we're linking the correct Organization.
Right now, we essentially have to locate the Account ID in SFDC and then run a search in Zendesk based on the Account ID to find the Organization Name we should be selecting. In most cases, simply having insight into the domain(s) associated with an Organization record would help save us this extra step.
Alternatively, if we could search on the Domains associated with an Organization record, this could at least help save us the step of needing to pull the Account ID in SFDC.
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