Insight into the domain(s) associated with a given Organization when linking a User to an Organization

4 Commentaires

  • James Hanley
    Zendesk Product Manager

    Hey Chandra Robrock,

    James here from the Zendesk product team - thanks very much for this feedback. This is something that we've heard before and evaluating, but nothing is yet planned.

    I wanted to clarify with you, how are you able to identify between two account in SFDC when they have the same name? Also, just a question about your set up in Zendesk, do all orgs in your account have a single domain, or would some domains on an organization have a higher value than others? 

    Thanks again for this feedback.

    James

    0
  • Chandra Robrock
    Community Moderator

    Hey James - Sure thing! In SFDC, we can verify which Account is the correct one based on the Website field, which is usually the same as the Domain a user would be writing into Support from.

    The majority of our Organizations in Zendesk have a single domain but we do have a handful of Organizations that have 2-3 domains. Most often, it’s due to that Organization changing their email domain overtime.

    0
  • James Hanley
    Zendesk Product Manager

    Thanks Chandra, this is great detail. 

    One follow up, my apologies; how do know which domain to use in the website field in SFDC when a business has changed their domain over time, do you maintain multiple, or just the most up to date doamin? How would you like us to manage that in Zendesk? For instance, if an org has 3 domains, which one would you want to see in the drop down of orgs / list of orgs?

    Thanks again for your feedback.

    James

    0
  • Chandra Robrock
    Community Moderator

    In SFDC, the account's AE would ideally update the domain to be the most up to date version of the domain but, in reality, that doesn't always happen. :)

    In Zendesk, we'll manually add the updated domain so that we have both domains on record in Zendesk. That way, if there are still some users that write in from the old domain, they will still be linked to the correct Organization in Zendesk.

    Ideally, it'd be great to see all domains in the dropdown/list of orgs. I don't believe we have any orgs that have more than 2-3 domains.

    0

Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk