Internal Notes vs. Public

2 Commentaires

  • Sydney Neubauer

    + 1 to this request. We have had it where Agents have their brightness high or low and there is a very slight difference between the white and yellow

    0
  • Heather Rommel
    Community Moderator

    I'd love to have another layer of private notes - where we can have a private note for just ourselves or just our group but not seen by ALL Zendesk agents.....

    0

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