Hi! I cannot find a suitable way to track my tickets that I am following and have escalated to other team members. I tried to create a view that let me see tickets I was following, but there was no option in views for tickets I follow, only tickets assigned to me. Also on the dashboard I do not see anyway to clear the recent updates, which makes that section useless to me because my brain just ignores it as it is 99% of the time things I've already dealt with. If I could delete updates or better yet check off updates I've already attended to then that section would be very helpful in letting me track notes, tickets I am following etc. Please make these features more useful because many tickets are falling through the cracks without a proper way to track them.
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