I'm trying to set up a trigger for any tickets submitted with a given email domain. I understand that the common solution to this problem is to create an Organization with a given email domain, and configure a trigger specific to that organization.
Unfortunately, this won't work in our environment, because the email-domain-based organization will not be the primary organization for all users - some already belong to other organizations. Only the primary org for a given user is considered in trigger conditions/tagging when that user submits a ticket. (Assuming this setting can't be changed, it should be considered a bug.)
User tags may appear to be another possible solution, but won't work because we can't predict what specific users will reach out, and don't have a comprehensive list up front.
How can I set this up?
cc Dave Dyson this is related to a post you helped me out with recently; wondering if you have any ideas
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