Offline Chat Not Received by Team

1 Commentaires

  • Greg - Community Manager
    Zendesk Developer Support Team

    Hi Saad, this is actually expected behavior. The offline message functions by taking the first thing that you said and then Answer Bot is there to gather your information and add it to the ticket. This is not a chat in the sense that you're thinking, it's really just a one off message. The initial message that the customer sent is "testing", which correctly created the ticket for you to now respond to.


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