We are providing this feedback here at the direction of the Zendesk Support team. As a proposed new feature, is it possible to hide the ratings and reason detail fields within tickets in ZD for agent level users? We have experienced scenarios wherein agents are spending too much time focusing on the ratings and reason detail information. The idea is if we can hide this for all agent level users, but allow it to be visible for all higher level users it would mitigate the behavior altogether.
Thank you for your consideration.
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