ticket duration between two values of custom dropdown field

2 Commentaires

  • Elaine Hilario
    Zendesk Customer Advocate

    Hi Sai,

    I would like to take a closer look at this calculated metric and provide better answers to your questions.

    I'm going to create a ticket on your behalf and let's continue from there. Kindly lookout for an email notification. Keep safe! :)

  • Sai

    Helllo Elaine,


    Thanks for reaching out. I was able to figure out the problem and now the metric is working fine.

    You can close the ticket.





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