Save Filters : Or allow us to Open in new tab

5 Commentaires

  • Commentaire officiel
    Tom Dupuche
    Zendesk Product Manager

    Hi Dan Heintzelman,

    Thanks for your feedback.

    We do have saved filters on the roadmap but that is a bit further along. For your scenario I'm wondering if persisting the filter after you have clicked on the user would resolve your concern?

    So the proposed scenario would be:

    1. Apply the filter

    2. Filter list is displayed

    3. Click on a user and edit their access

    4. Click "< Go to the Team members page"

    5. Filter is still applied

    6. Select next user from the filtered list

    Keen on your thoughts on this approach.

    Regards,

    Tom Dupuche

    Senior Product Manager - Team & license management

    Zendesk 

  • Pat Harland-Lee

    I think just opening the user's profile in a new tab would work better

    0
  • Ruth Nogueron

    Tom Dupuche I would love to use the scenario you mentioned - is that something in the works? Because it doesn't work like that now (it just takes me back to the team members page with my filter gone). 

    Thanks!

    0
  • Tom Dupuche
    Zendesk Product Manager

    Hi Ruth Nogueron,

    We'll investigate if we can make it work that way. I'll keep you posted.

    Regards,

    Tom Dupuche

    Senior Product Manager - Team & license management

    Zendesk

    0
  • Tom Dupuche
    Zendesk Product Manager

    Hi Ruth Nogueron, Dan Heintzelman, Pat Harland-Lee,

    Thanks for your great feedback around filters. We've now released an updated which remembers the filter selection after you view the detail of a Team member and return to the new Team members page.

    Please give it a go and let us know what you think.

    Regards,

    Tom Dupuche

    Senior Product Manager - Team & license management

    Zendesk

    0

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