I'd like to know what would be the best automation/notification configuration to simply notify a requester of a pending ticket every N days.
I understand that this was answered in a similar post here (posted in 2017) - unfortunately no feedback as to whether this worked.
Just wanting to check if there was a more elegant solution than setting up 2 automations and 2 triggers. Theoretically I'd like this to run perpetually until the ticket is reopened by the requester's reply or by another automation.
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