Hello everyone. One of our agents is having the following issue. When she logs into her account there are not any tickets listed on her home screen. The section that says "Tickets requiring your attention". She has to navigate to the "views" tab to be able to see her unsolved tickets.
She is the only agent out of 4 that is having this issue. Does anybody have an idea in regards to the setting that could be causing this? All of our other agents are having their tickets show up on the home screen without having to navigate down to the "views" tab.
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