The "Role" should be a column on the new Team Members redesigned page and Filters
TerminéeHi Folks,
Love the redesign, but this once again creates a lot of confusion and problems because you have multiple things in Support called a "role". You've labeled the custom roles as roles, but there's no way to filter on the actual Support Default Role levels of the Team Members, EG Agent, Admin, or End-User, regardless of their "custom role". If I want to see every billable agent who hasn't signed in, in over two weeks, I cannot do that with filters.
https://developer.zendesk.com/api-reference/ticketing/users/users/
You can see how a custom role, versus the actual "role" attribute each user has, are very different things in the API.
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Commentaire officiel
Hi all,
Thanks for your feedback much appreciated. I've added this feature to our roadmap.
Regards,
Tom
Product Manager - Team & license management
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agree, add the role column please
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Yes, please add the Custom Role for those of us on Enterprise.
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Oh, please add the role, don't make our jobs harder in trying to figure this out.
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Agree, this should be added. Surprise this takes months to implement? Seems like it should be pretty easy?
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This appears to have been quietly added in the last month, huzzah! There's been no announcements, very puzzlingly, but this is definitely now available:
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Hi CJ Johnson, we have added role column to the page. Hope it's helpful.
Not sure it fully meets your requirement of "There's no way to filter on the actual Support Default Role levels of the Team Members, EG Agent, Admin, or End-User, regardless of their "custom role"."
We plan to solve this by adding "filter by team members taking up a seat" which is a future planned feature.
Regards,
Tom
Zendesk Product Manager
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