Zendesk training days are live, interactive events that give our customers a chance to share challenges and to learn from our expert trainers. Each training includes different scenarios and troubleshooting activities while also allowing time for lots of Q&A. Get ready to take your customer support experience to the next level after completing these trainings.

Register here. 

Training time: 9:00-15:30 (GMT)

Cost for training: €540 per training day ticket

Training day description:

Zendesk Guide, I and II -Zendesk Support, I and II -This training is for new admins as well as experienced admins to help solidify their foundational knowledge. We focus on how to manage your agents and end users by defining access, workflows, and organizations as well as configure business rules settings.(Agenda)(November 17)

Save on your Certification Exam when you purchase with a training day ticket.

• Zendesk Support Administrator certification exam for €165 (save €125 off retail price)
• Zendesk Guide Specialist certification exam for €100 (save €65 off retail price)
• Zendesk Explore CX Analyst certification exam €165 (save €125 off retail price)

If you’re ready to become Zendesk certified but want extra support before taking an exam check out Certification Prep and Practice Workshop offerings here.

Reach out to trainingevents@zendesk.com with any questions.