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Anonymous API Calls

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Jared Fowkes

Publication le 12 oct. 2021

I'm told by support that all API calls must impersonate a user.  However, many of our API calls are automatic and shouldn't be related to a user.

The issue that we ran into was that we were using an API update to trigger email notifications.  However, the emails are sent using the name of the user the API is impersonating.

I believe the easiest solution is for the Dev team to create an anonymous or system user.  So that APIs can impersonate system and thus operate as an unnamed user – much the same way that internal ZenDesk calls are managed now.

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