Custom E-Mail template using liquid markup for brands, not being used on Guide/Communiuty E-Mails
We are looking to move to utilize brands in Zendesk soon. We followed the guide at https://support.zendesk.com/hc/en-us/community/posts/360033000374-Support-tip-How-to-structure-the-Zendesk-email-template-to-use-custom-HTML-layouts-for-each-of-your-Multiple-Brands to modify our E-Mail templates to use liquid markup, so each of the brands is recognized.
It appears liquid markup isn't used on Guide/Community emails that get sent, so all brands get shown in the E-Mail. This works fine in our emails that get sent from support triggers and automations.
This has been a known issue for over a year based on the comment from a moderator:
https://support.zendesk.com/hc/en-us/community/posts/360033000374/comments/360011999114. This is likely a blocker for us to move forward with brands.
Thank you for your feedback! We surely understand this is not an ideal customer experience in current state and appreciate you resurfacing the limitation. At this point, we do not have a change to notification emails coming from Guide planned on our 9 month roadmap. As we plan for new development we'll consider this need.
I would like to add my voice in here - it is incredibly disappointing that there is true lack of segregation between brands for email notification sent from Zendesk.
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