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Follow button not useful when using subsections

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Sophie Maini-Gastou

Publication le 10 févr. 2021

Dear Zendesk Team

The "Follow" button on the sections is not useful when using subsections because it doesn't take new articles in the subsections ! 

For example, in your own Help Center, if I follow the section : 

https://support.zendesk.com/hc/en-us/sections/360004108393-Using-Support-ticketing-system

I'm never notified because all articles are published into subcategories !

It is very boring to subscribe to all the sub-sections and incomprehensible to the customers.
Could you analyse this request?

 

Thanks

5

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2 commentaire

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    Naomi Watnick

    +1

    We've experienced this too! Brett Bowser do you have any info on this? Thanks!

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    Tetiana Gron

    Zendesk Product Manager

    Hey, thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request.

    I wanted to let you know that at this time we are not able to commit to building this feature. I understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.

    At this time I am going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, I apologize for our delay and appreciate you being valuable Zendesk Community members.

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