Connecting external data sources to Explore

5 Commentaires

  • Laura Campbell

    Hi @... , what kind of external data are you looking to plug into Expore? For example, is this data in an SQL or Oracle database? Or something else? Data about your products or services or about your customers? Just looking to understand your use case a little better!

    0
  • Vladimir Petrushenko

    Thanks Laura. If possible, we want to normalise certain types of Zendesk tickets contact against our own product's data. So for example, we'd like to build reports that compare complaint tickets against total sessions for our website/app in order to get a ratio of complaints/sessions. We have the product data in various places, but for example Tableau.

    1
  • Skyscanner Limited

    Agreed, this would be really useful

    1
  • Nicole

    I agree. We create quotes and plan installations via Odoo. It would be great to be able to link that data in Explore with the number of calls and tickets created each week, to e.g. get a contact to order ratio. 

    2
  • After Sales Manager

    Hello, I would love to have this possibility, too. 

    My need would be to calculate the ratio between number of tickets and the usage in hours of hours manchines. I can for sure do this in Excel, but bein able to enter this in Explore would permit to have everything into the same page. 

    0

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