Linking to Zendesk articles
I am the Director of L&D and have just completed a major rehual of our Zendesk Help Center. I am now in the process of implementing an LMS, where we discovered that not only can we NOT embed Zendesk articles, we cannot even link to specific articles. Of course, recreating and maintaining content in 2 places is not an option, so if we had to choose, I think we'll end up removing the content from Zendesk, which has more limited functionality than an LMS. I would love to have both platforms work together. Please fix this.
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Hi Justine,
We have a similar set up, and we use the zendesk API to pull in the content of a specific article (to display on-page in the LMS as if it was native content).
Here's the code we use below, I've replaced a couple of sections to show you where to put your info in. The article ID is found within the URL of the article.
Hopefully this might help?
<script>
$(document).ready(function() {
$.ajax({
url: 'https://YOUR-URL/api/v2/help_center/en-us/articles/ARTICLE-ID.json',
dataType: 'json',
success: function(data) {
$("#results").append()
$("#results").html(data.article.body);
},
});
});
</script>
<div id="results">
</div> -
Hi Justine,
Can you help us understand why you're unable to link directly to articles in your Zendesk help center? Each article, community post, and even each comment on articles and posts, has its own unique URL. And as Kelly demonstrated above, it's also possible to retrieve the content of an article via our API: Show Article
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