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Customer`s view should include a column "current agent"

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Florentin Brendler

Publication le 09 août 2021

Dear Zendesk,

if a customer is logged in into his account, he currently is not able to see in the list of his tickets/activities, who took which ticket. Therefore there should be added a column "current agent", so the customer can see who is working on his ticket.

Thank you!

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    Heather Rommel

    Zendesk LuminaryThe Product Manager Whisperer - 2021Community Moderator

    We'd love some customization available for this as well. In our case, the Assignee wouldn't be the preference, but another field would. 

    Upvoted!

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