Being able to use a CSV to import users to groups would be extremely helpful. I'd like to be able to have one of two options:
1. a column called "Groups" where you provide a comma separated list of the groups the agent should be in.
2. treat groups like custom fields, and let me do little custom_fields.Tier_1 column (where Tier 1 is the name of a group) and use TRUE and FALSE to add or remove that group to a user.
2 is far and away my preference, as you wouldn't need to know or worry about overwriting existing groups just to add an agent to one.
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