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Search for Callback Tickets

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Bryan Layton

Publication le 29 avr. 2021

It would be helpful to have a way to search for callback tickets. Or, create a view for callback tickets. Or, change the ticket subject text for callback tickets. Currently, there seems to be no way to differentiate a callback ticket from any other phone call ticket.

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    Mandy Kyle

    Has this feature been added? Is there a way to differentiate between tickets for callbacks that did not happen and tickets set up for calls forwarded?

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